31/07/2019 12:34 PM IST

Zomato Founder Had The Best Response For Customer Who Complained About A Muslim Delivery Person

Zomato founder Deepinder Goyal said that the company represented the diversity of India and had no qualms about losing business that came in the way of their values.


The hate and bigotry that we usually see on social media against minorities seems to now have spilled on to real life. And not for the first time. With the political climate in the country fanning communal fires, people seem to have problems with even interacting with certain communities. 

A Twitter user @NaMo_SARKAAR on Wednesday took to Twitter to tell food delivery app Zomato that he was cancelling an order because the delivery person was a “Muslim fellow.”

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The user was upset because he was charged a cancellation fees for not accepting the order. He said, “Just cancelled an order on @ZomatoIN
they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel.”

The Twitter user also went on to say that he will approach his lawyers over the issue. 

On the brighter side, Zomato clapped back at the customer saying, “Food doesn’t have a religion. It is a religion.” 

On Wednesday morning founder Deepinder Goyal also took to Twitter to announce that the company represented the diversity of India and had no qualms about losing business that came in the way of their values. 

The food delivery app received much applause on Twitter for standing up to bigotry. 

This is not the first time such an incident has taken place. In April 2018, a man from VHP had cancelled an Ola cab because the driver was Muslim, saying he did not want to give his money to “jihadi people”. Twitter had outraged over this incident asking Ola to block this user’s account. 

Ola had responded saying, “Ola, like our country, is a secular platform, and we don’t discriminate our driver partners or customers basis their caste, religion, gender or creed. We urge all our customers and driver partners to treat each other with respect at all times.”

In June 2018, a woman on Twitter had told an Airtel customer service executive that she had no faith in the service provided by him because he was Muslim and had requested for a Hindu representative. 

“We absolutely do not differentiate between customers, employees and partners on the basis of caste or religion. We would urge you to do the same,” Bharti Airtel had said in a response to her. 

The hatred against Muslims is not just in India alone. Uber and Lyft had banned a far-right activist who complained about Muslim drivers in the aftermath of the New York City terror attack. 

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