As British travel giant Thomas Cook folded on Monday, Thomas Cook India (TCI) rushed to assure its customers that the company was a separate entity and not affected by the UK tour operator’s collapse.
“Thomas Cook India has been independent of Thomas Cook PLC since 2012. Fairfax Financial group controls the major shareholding in Thomas Cook India. Thomas Cook India is operationally and financially strong,” Chairman Madhavan Menon tweeted on Monday.
Thomas Cook India told the Bombay Stock Exchange on Monday that it was hosting a conference call at 2:30 PM to highlight the same.
The clarification came after the UK Civil Aviation Authority said: “Thomas Cook Group, including the UK tour operator and airline, has ceased trading with immediate effect. All Thomas Cook bookings, including flights and holidays, have now been cancelled.”
The travel company failed to find the £200m it needed in extra funds to prevent it from folding, leaving some 150,000 holiday makers currently abroad facing uncertainty about how they will get home, HuffPost UK reported.
On Twitter, Thoman Cook India said it only shared a brand name with the UK company through a licensing agreement. It also sought to assure customers that “all your bookings and transactions will continue to be smooth”.
TCI’s Suzanne Pereira said the company’s Service Quality Team was reaching out to reassure customers. “Besides a pop-up on our portal, all our customers have been contacted via email and sms; our Partners and stakeholders via email,” she said.
(This story has been updated with Thomas Cook India’s statement.)