I remember in the '90s when dial-up Internet found its way into residential neighbourhoods. It took days for someone to respond to a call, and even longer for a technician call-out so you could surf on Netscape Navigator (yes Beliebers, Google that!). Today, it's all, 'send us a text and we'll send someone to your door', 'visit our site and let's chat live to work out what insurance policy you need'.
Govind Dhar is a freelance travel and food writer based in Colombo, Sri Lanka. He is the former editor of Robb Report India and has writing credits with the BBC, Vogue, GQ, Conde Nast Traveler and the Wall Street Journal. You can follow him @Govind_Dhar on Twitter.
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