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Debashis Sarkar

Author, Educator, Management Consultant

Debashis Sarkar writes on customer-centricity, operational excellence and workplace leadership.

He is recognized globally for his thought leadership on Lean Management and Customer-Experience.


To know more about him, visit:
http://www.debashissarkar.com
4 Lessons On Survival From

4 Lessons On Survival From 2016

The year 2016 was rather unlike the last few that preceded it, in the sense that it was inundated with events that one did
29/12/2016 10:50 AM IST
3 Reasons Why Companies Fail To Deliver The Right Customer

3 Reasons Why Companies Fail To Deliver The Right Customer Experience

Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to give me some time but she didn't budge. After she brought my order, she came again in seconds with the bill. Her whole objective seem to have been to quickly empty the table for the next customer. I was disgusted at the attitude.
17/05/2016 8:22 AM IST