profile image

Debashis Sarkar

Author & Managing Partner - Proliferator Advisory & Consulting

Debashis Sarkar writes on Customer-Centricity, Leadership, Change and Organisational Excellence. He is an  internationally recognized name in Customer-Centricity and Lean Management.

To know more about him, you can visit:

To know more about his boutique advisory company, please visit:

IvelinRadkov via Getty Images

3 Reasons Why Companies Fail To Deliver The Right Customer Experience

Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to give me some time but she didn't budge. After she brought my order, she came again in seconds with the bill. Her whole objective seem to have been to quickly empty the table for the next customer. I was disgusted at the attitude.
17/05/2016 8:22 AM IST