Online portals can’t wipe them out.
Author, Educator, Management Consultant
Debashis Sarkar writes on customer-centricity, operational excellence and workplace leadership. <br> <br> He is recognized globally for his thought leadership on Lean Management and Customer-Experience. <br> <br> <br> To know more about him, visit: <br> <a href="http://www.debashissarkar.com" rel="nofollow">http://www.debashissarkar.com</a>
Even brilliant minds need emotional intelligence and social competence.
06/09/2017 9:33 AM IST
Modi has been honing this ‘skill’ for a long time!
04/07/2017 8:42 AM IST
What is BIRGing? This is a word derived from the acronym, BIRG, which stands for — basking in reflective glory. Or, the tendency
03/07/2017 11:24 AM IST
Organisations aspire to be customer-centric. They launch big transformation programs to try and align the entire organisation
22/06/2017 8:47 AM IST
In recent days we have been reading about leaks from the White House. Leaks are always symptomatic of disgruntled team members
08/06/2017 6:58 PM IST
Choice can both empower and debilitate.
18/05/2017 8:38 AM IST
Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other
16/05/2017 8:28 AM IST
What do customers really want? Plenty has been written on the subject. Companies do tons of research to find out what their
07/05/2017 9:47 AM IST
Social loafers and free-riders can kill overall productivity.
05/05/2017 9:10 AM IST
Always take ownership.
02/05/2017 9:12 AM IST
“Cognitive depletion" could lead to wallet depletion.
24/04/2017 5:15 PM IST
It all starts with corporate culture.
18/04/2017 9:54 AM IST
Mistakes aren’t the worst thing on earth.
13/04/2017 12:22 PM IST
These methods are simple… and sneaky!
12/04/2017 2:13 PM IST
Teams work in curious ways.
04/04/2017 11:35 AM IST
Processes are an integral part of all enterprises. And as I mentioned in one of my earlier pieces, if processes are not instituted
30/03/2017 11:48 AM IST
After a long time India has a prime minister who has proven through both his words and actions that he wants to transform
28/03/2017 2:38 PM IST
Even if you’re looking in the mirror…
25/03/2017 11:11 AM IST
They make you a better person...
12/03/2017 11:32 PM IST
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