Prime Minister Narendra Modi is unhappy about the poor connectivity and call drops especially en route from the Delhi airport to his official residence on Lok Kalyan Marg.
The Times of India reported today that Modi has directed the telecom department to reach out to the various service providers and find a solution to the growing problem of call drops.
Modi shared his concerns in his monthly meeting with Government of India secretaries.
Modi, according to the TOI report, talked about how people found it hard to connect to their mobile phones after they touched down at the Delhi airport. Call drops, the PM said, had become a nationwide problem.
An official told TOI, "The PM said there is an urgent need to find a solution to the problem faced by aggrieved consumers."
Modi then queried whether it was possible to fine telecom operators for call drops. Telecom secretary Aruna Sundarajan replied the proposal of fining ₹1 for three call drops had not materialized. TRAI (Telecom Regulatory Authority of India) provides for strict penalties for poor service but telecom operators were opposed to strict policing, the senior official said.
A statement by the Office of the Prime Minister (PMO) says, "The PM said that resolution of issues related to the telecom sector should be based on latest technological solutions. He emphasised that service providers must provide a high level of consumer satisfaction."