NEW DELHI -- A former advocate at the Supreme Court, Kawaljit Singh Bhatia, in a Facebook post has alleged that his mother was harassed by Jet Airways officials at the Delhi International Airport on May 3, causing her to have a blackout and an injury in the process.
"10.00 am: I receive a call from my mom that Jet Airways won't let her board the flight because she is late. She sounds hassled. I asked her to request the officials to let her board and if they still don't let her board, to let it pass and that will make a booking in another flight," Bhatia said in his post.
"10.35 am: I receive a call from the airport and hear what literally swept the floor off my feet - that my mom is lying unconscious on the airport floor and that blood is oozing out from her," he added.
Bhatia also alleged that when he threatened the airline and the officers in-charge of legal action, the officer said, "Do whatever you want to do. Police cases are filed here on a daily basis but still no action is taken. Everything is managed. But if you still want to waste time running around authorities, you are free to do so."
"A Jet Airways Official came and stood beside me and asked, "Are you done?" I told him that he could bully me and my family at the airport, but I shall definitely take legal action. He said, "Jo karna hai karlo. Roz police case hotey hain yaha, parr kisi ko aanch nahi aati. Sab manage kiya hua hai. Baaki chaho to time wate karlo." (Do whatever you want to do. Police cases are filed here on a daily basis but still no action is taken. Everything is managed. But if you still want to waste time running around authorities, you are free to do so). I was shocked at such a statement being made so openly! That moment it felt like there were no rules, no guidelines, no procedure, which we as lawyers live by, and that it was so easy to fearlessly bully, intimidate and ill-treat someone. I was literally living a nightmare!," the post added.
According to reports, the airline has taken up the matter for internal review and assured a thorough probe.
A statement from the Jet Aiways said that they did not deny her the right to board the flight even though she was late.
The statement said: "The guest proceeded for the boarding gate by herself, where she lost consciousness. She was then taken to the airport medical desk for first aid where investigations revealed her to be a diabetic with low haemoglobin. "
The airlines said that the above can be corroborated via CCTV footage available with the airport authorities.
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