Most of us say "sorry" when something we said or did, whether or not it was intentional, had negative outcomes or consequences. But, ultimately, the most important question is: how effective can a "sorry" be? Can a "sorry" make everything OK? The answer is no -- simply because in some instances the words or deeds have created irreparable damage in someone's life. So, what are those situations in which a "sorry" really not does help?