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Choice can both empower and debilitate.
Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other resources to make it happen. But they don't get the desired results. One reas...
What do customers really want? Plenty has been written on the subject. Companies do tons of research to find out what their customers want. They do market research, commission ethnographic studies, se...
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Social loafers and free-riders can kill overall productivity.
It all starts with corporate culture.
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Teams work in curious ways.
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Processes are an integral part of all enterprises. And as I mentioned in one of my earlier pieces, if processes are not instituted, modelled or followed properly then the results may just take the for...
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They make you a better person...
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Lessons from the McDonald's fiasco in Kolkata.
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I had written sometime back that 2016 was a year of the unexpected. It now seems as if the trend is continuing into 2017. Who would have thought that the venerable Oscars would feature a monumental go...
Quality has been a key pillar for enhancing India's competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have be...
Disclaimer: I have not been hired by any coffee brand to extol the virtues of the beverage or of cafés—I'm only writing about what I observe and experience! It's so true that a lot can tr...
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As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections, a certain rather scandalous bit of news about a leading Indian textile company, against which class...
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Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to give me some time but she didn't budge. After she brought my order, she came again in seconds with the bill. Her whole objective seem to have been to quickly empty the table for the next customer. I was disgusted at the attitude.
The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work. Not only does team performance plummet under their leadership, the organization at large suffers too. One toxic leader is sufficient to kill the vibrancy of a workplace and slowly sully the culture that once made it high performing. So how do you identify a toxic leader in a workplace? Here are some common traits to watch out for.
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Are you a part of a leadership team where meetings and discussions are always smooth? Do your meetings run without any opposition? The team always seems to be in unanimity? Watch out, this rosy picture could end in tears.
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While some critics say Donald Trump is "incoherent" his message is certainly getting across to large numbers of people. Clearly, one of the reasons for his success so far has been his communication style - right from the facial gymnastics to the verbal punches to speaking like a fourth-grader. Here are some takeaways from his style for business leaders.
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As a boss and a leader, never take the trust of your teams for granted. You have to continuously work on it despite your achieving success in the organisation. Sometimes it's the small things that can erode trust, so be on the watch.
My impressions of KV Kamath are from my stint at ICICI Bank from 2002 to 2010. I was a part of the organisational excellence group which he had set up to drive quality practices across the bank. Here I will focus on the qualities that impressed and inspired me most, and which I think every CEO should inculcate to build a successful institution.