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What is BIRGing? This is a word derived from the acronym, BIRG, which stands for — basking in reflective glory. Or, the tendency among individuals to associate with people and entities who are s...
Organisations aspire to be customer-centric. They launch big transformation programs to try and align the entire organisation towards this goal. To make it happen, they look at customer insights, unde...
A company’s culture starts at the top and Kalanick’s track record of condoning and encouraging harassment and discrimination are now clear.
In recent days we have been reading about leaks from the White House. Leaks are always symptomatic of disgruntled team members who spill the beans to make the leader's position precarious. There are r...
Can Uber really change its toxic bro culture if bro-in-chief Travis Kalanick sticks around? As the company scrambles to fix a broken workplace, rife with inexperienced managers, weak human resource p...
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As a CEO, you cannot buy strategy…
Choice can both empower and debilitate.
What do customers really want? Plenty has been written on the subject. Companies do tons of research to find out what their customers want. They do market research, commission ethnographic studies, se...
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Social loafers and free-riders can kill overall productivity.
It all starts with corporate culture.
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Mistakes aren’t the worst thing on earth.
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These methods are simple… and sneaky!
After a long time India has a prime minister who has proven through both his words and actions that he wants to transform the nation. Things seem to moving, citizens see a bright future and most impor...