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Leadership in the corporate context remains a bit of a mystery. The quest to be an effective leader is a bit like chasing the monk's meditative state — elusive, yet perpetually desirable. There...
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What is BIRGing? This is a word derived from the acronym, BIRG, which stands for — basking in reflective glory. Or, the tendency among individuals to associate with people and entities who are s...
Organisations aspire to be customer-centric. They launch big transformation programs to try and align the entire organisation towards this goal. To make it happen, they look at customer insights, unde...
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In recent days we have been reading about leaks from the White House. Leaks are always symptomatic of disgruntled team members who spill the beans to make the leader's position precarious. There are r...
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It’s time to accelerate the development of tomorrow’s leaders.
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Choice can both empower and debilitate.
Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other resources to make it happen. But they don't get the desired results. One reas...
What do customers really want? Plenty has been written on the subject. Companies do tons of research to find out what their customers want. They do market research, commission ethnographic studies, se...
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Social loafers and free-riders can kill overall productivity.
It all starts with corporate culture.
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Mistakes aren’t the worst thing on earth.
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These methods are simple… and sneaky!
It goes beyond boardroom battles.