India Governance

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Over-Ruled: Why Maximum Governance Must Start With Minimizing Certain Rules

Some time ago, I missed my grandfather's funeral because an airline's manager hid behind rules. No, I wasn't asking him to break any rules, but he didn't let me fly despite there being empty seats, my pleading to please charge me any price he wanted, and my being at the airport almost 1.5 hours before the scheduled departure. In my case, the impact was emotional, but in other cases, silly, inconsistent, or just plain bad rules can mean lives lost.