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3 Reasons Why Companies Fail To Deliver The Right Customer Experience

Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to give me some time but she didn't budge. After she brought my order, she came again in seconds with the bill. Her whole objective seem to have been to quickly empty the table for the next customer. I was disgusted at the attitude.

Tweet When You're Weeping

I remember in the '90s when dial-up Internet found its way into residential neighbourhoods. It took days for someone to respond to a call, and even longer for a technician call-out so you could surf on Netscape Navigator (yes Beliebers, Google that!). Today, it's all, 'send us a text and we'll send someone to your door', 'visit our site and let's chat live to work out what insurance policy you need'.