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Start phasing out the excuse of “I don't have the time.”
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In the race to out-compete rival cab companies, cheap fares and freebies are relied on to hook passengers, and generous monetary incentives to lure drivers. However, serving customers well -- repeatedly and consistently over a longer period -- is the key to survive in any business. Technology can help but it can't be a substitute for quality service.
There is no respect. Commuters do not respect each other. It's as if everyone is issuing a challenge - catch me if you can. Everyone is in a hurry. They are all angry, aggressive and annoyed. Is it any wonder then India has been ranked as an unhappy country to be in? We are placed 117 out of 158 countries rated, but then do we care? Why should we be happy people?