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Organisations aspire to be customer-centric. They launch big transformation programs to try and align the entire organisation towards this goal. To make it happen, they look at customer insights, unde...
Kamil Krzaczynski / Reuters
Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other resources to make it happen. But they don't get the desired results. One reas...
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It all starts with corporate culture.
These methods are simple… and sneaky!
Because he is now a central figure in India's television business as CEO of Star India, it's easy to forget how alien Uday Shankar was to it on the day he took the job almost exactly a decade ago. The...
Amit Dave / Reuters
Teams work in curious ways.
After a long time India has a prime minister who has proven through both his words and actions that he wants to transform the nation. Things seem to moving, citizens see a bright future and most impor...
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Even if you’re looking in the mirror…
Stringer India / Reuters
Lessons from the McDonald's fiasco in Kolkata.
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The country's largest software services provider has also named V Ramakrishnan as its Chief Financial Officer.
Jitendra Prakash / Reuters
Quality has been a key pillar for enhancing India's competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have be...
The Thinker / YouTube
The recent developments in the Samajwadi Party are much like a Bollywood pot-boiler, engaging the audience and also requiring suspension of disbelief! No one ever thought that the strong man of Indian...
"Jo hamare saath nahi hai woh royenge!"