atakan via Getty Images
Zohaib Hussain via Getty Images
Organisations aspire to be customer-centric. They launch big transformation programs to try and align the entire organisation towards this goal. To make it happen, they look at customer insights, unde...
Kamil Krzaczynski / Reuters
Customers are the reason why businesses exist. Many businesses want to be customer-centric and spend time, money and other resources to make it happen. But they don't get the desired results. One reas...
Getty Images/PictureIndia RF
It all starts with corporate culture.
These methods are simple… and sneaky!
Because he is now a central figure in India's television business as CEO of Star India, it's easy to forget how alien Uday Shankar was to it on the day he took the job almost exactly a decade ago. The...
Amit Dave / Reuters
Teams work in curious ways.
After a long time India has a prime minister who has proven through both his words and actions that he wants to transform the nation. Things seem to moving, citizens see a bright future and most impor...
alejandro rodolfo dans
Even if you’re looking in the mirror…
Stringer India / Reuters
Lessons from the McDonald's fiasco in Kolkata.
BrianAJackson via Getty Images
The country's largest software services provider has also named V Ramakrishnan as its Chief Financial Officer.
Jitendra Prakash / Reuters
Quality has been a key pillar for enhancing India's competitiveness. We have world-class institutions known for quality as well as businesses that produce flawless products. These achievements have be...
The Thinker / YouTube
The recent developments in the Samajwadi Party are much like a Bollywood pot-boiler, engaging the audience and also requiring suspension of disbelief! No one ever thought that the strong man of Indian...
Jean-Bernard Nadeau / Alamy
"Jo hamare saath nahi hai woh royenge!"
Stephanie Keith / Reuters
It's curtain call, Mr Founder and CEO.
Wells Fargo had been a darling of sorts in the financial services world. It was one of the few American banks which reported a profit increase the financial crisis. Until the news of the scandal broke...
Disclaimer: I have not been hired by any coffee brand to extol the virtues of the beverage or of cafés—I'm only writing about what I observe and experience! It's so true that a lot can tr...
Carlos Barria / Reuters
As the India media got engrossed in demonetisation, the Tata boardroom battle and the US elections, a certain rather scandalous bit of news about a leading Indian textile company, against which class...
JOSH EDELSON via Getty Images
The first presidential debate on 26 September was widely watched all over the world, with more than 80 million viewers tuning in from the US alone. I was in Dubai on that day and made sure I woke up a...
IvelinRadkov via Getty Images
Mumbai: Apple's CEO Tim Cook has commenced his India visit today with a visit to the Siddhivinayak temple in Mumbai. This is Cook's first visit to the country after taking the CEO job at the tech gian...
Dynamic Graphics via Getty Images
Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to give me some time but she didn't budge. After she brought my order, she came again in seconds with the bill. Her whole objective seem to have been to quickly empty the table for the next customer. I was disgusted at the attitude.
While a CEO must focus on the hard stuff, there are a few "soft" things which they should never take off their radar. These are things that not only strengthen the organizational DNA but also help in employee engagement--this is particularly relevant at a time when millennial employees think nothing of leaving a job for one that takes better care of them.
MANJUNATH KIRAN via Getty Images
While it's true that corporate values are determined by the organizational aspiration, the context in which it operates and what the leaders feel very strongly about, I believe that there's one value that every single CEO should adopt. This value is very relevant and has universal application across contexts.
Mukesh Bansal, the head of commerce and advertisement platforms for e-commerce website Flipkart, put in his papers on Wednesday. Bansal, who was one of the co-founders of the fashion and lifestyle web...
Mint via Getty Images
The first episode of comedy collective All India Bakchod's news comedy show, On Air With AIB, had a segment on the sorry fate of whistleblowers in India. Comedian Rohan Joshi had summed it all up by a...
My impressions of KV Kamath are from my stint at ICICI Bank from 2002 to 2010. I was a part of the organisational excellence group which he had set up to drive quality practices across the bank. Here I will focus on the qualities that impressed and inspired me most, and which I think every CEO should inculcate to build a successful institution.
Bloomberg via Getty Images
Prime Minister Narendra Modi has dined with over 50 CEOs from the Fortune 500 companies while continuing his pitch that India is open for business. The dinner event, organised by the prestigious Fortu...
As soon as Google co-founder Larry Page announced the name of India-born Sundar Pichai as the new CEO of the tech giant, wishes started to pour in from around the world. Page also announced the format...
Several decades before Uday Shankar began his career as CEO of what is perhaps the country's most successful television network, even before he became part of the tele- vision news industry that revolutionised the way the country consumed news in the late 1990s, he began his professional life with a failure.