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Debashis Sarkar

Author & Managing Partner - Proliferator Advisory & Consulting

Debashis Sarkar writes on Customer-Centricity, Leadership, Change and Organisational Excellence. He is an  internationally recognized name in Customer-Centricity and Lean Management.

To know more about him, you can visit:

www.debashissarkar.com

To know more about his boutique advisory company, please visit:

www.proliferator.net

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3 Reasons Why Companies Fail To Deliver The Right Customer Experience

Last week I was at a leading coffee chain at Indira Nagar in Bangalore for a quiet meeting with one of my clients. However, from the moment we occupied the table, a server insisted on hovering next to me waiting for my order. I requested her to give me some time but she didn't budge. After she brought my order, she came again in seconds with the bill. Her whole objective seem to have been to quickly empty the table for the next customer. I was disgusted at the attitude.
17/05/2016 8:22 AM IST

The One Value That All CEOs Need To Enshrine In Their Organization

While it's true that corporate values are determined by the organizational aspiration, the context in which it operates and what the leaders feel very strongly about, I believe that there's one value that every single CEO should adopt. This value is very relevant and has universal application across contexts.
21/04/2016 3:40 PM IST
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Do You Feel Incompetent And Shaky At Work? You May Have A Toxic Boss

The self-centredness and obnoxiousness of a toxic leader have an adverse impact on everyone at work. Not only does team performance plummet under their leadership, the organization at large suffers too. One toxic leader is sufficient to kill the vibrancy of a workplace and slowly sully the culture that once made it high performing. So how do you identify a toxic leader in a workplace? Here are some common traits to watch out for.
28/03/2016 8:15 AM IST
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7 Reasons Why Leaders Shed Tears in Public

Two decades or so ago, there was an unsaid rule about showing emotions in public: don't do it. Crying, especially, was seen as a sign of weakness. Fast forward to 2016, and the world seems to have embraced emotions like never before. Tears are shed freely and sobs are no longer stifled. Modi, Putin, Obama - they've all done it.
18/01/2016 8:22 AM IST
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4 Things That Every CEO Should Learn From KV Kamath

My impressions of KV Kamath are from my stint at ICICI Bank from 2002 to 2010. I was a part of the organisational excellence group which he had set up to drive quality practices across the bank. Here I will focus on the qualities that impressed and inspired me most, and which I think every CEO should inculcate to build a successful institution.
12/01/2016 8:17 AM IST
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3 Leadership Lessons From Modi's Surprise Visit To Lahore

Whether or not Modi's visit will thaw the relationship between two nations or not, only time will tell. However, it does provide lessons on leadership which can be adapted to the business context. A life in the world of business is riddled with uncertainties and thorny relationships that must be circumvented to achieve what is right for the stakeholders.
30/12/2015 8:15 AM IST