Passenger On Train Complains Of Harrassment On Twitter, Railway Ministry Takes Swift Action

28/12/2015 1:34 PM IST | Updated 15/07/2016 8:25 AM IST
The Nilgiri Queen meter gauge cog-drive steam locomotive has pulled us from Mettupalayam to Conoor along the Nilgiri Mountain Railway. Here, in the Conoor station, she has been detached to be replaced by a diesel locomotive for the final leg up to Ooty.

The train ride for Mumbai-based Priya Parashar, who was travelling from Mumbai to Amritsar in the Golden Temple a day after Christmas, wasn't as smooth as she had hoped.

When she asked the railway staff about why they were providing her cheap bottled drinking water instead of the standard Railway Neer provided by the Indian Railways, they allegedly misbehaved with her, says a report in The Times of India.

Parashar and her friend Shashank Shekhar immediately registered their experience on Twitter, tagging the Indian Railways' official handle.

"...I was travelling with my friend on the Golden Temple Mail on Saturday night, when a staff member named Yogendra from the pantry car misbehaved with me. I asked him why he was providing cheap packaged water in place of Rail Neer. In response, he snatched the cheap water bottle from my hand deliberately and shouted at me. I was shocked," Parashar told TOI.

To Parashar's surprise, the Railway Ministry called them, asking for the details of her train, PNR and seat number, among other things. "I am so thankful to the railway authorities for taking swift action," she said.

At the very next station -- Meerut -- the Railway Protection Force (RPF) personnel came to their rescue. They took the staff member in, and imposed a fine on him. Parashar was told about this over the phone by Railways authorities, reported TOI.

Parashar and her friend were very happy with the Indian Railways' prompt response and they shared it publicly from their respective Twitter handles.

Since he took charge, Railway Minister Suresh Prabhu has become a social media star with his prompt responses to passengers' complaints. Much like his colleague, External Affairs Minister Sushma Swaraj, Prabhu regularly uses Twitter to help those in distress.

Also Read: Railway Minister Suresh Prabhu Takes A Cue From Sushma Swaraj, Turns Into A Hero On Social Media

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