This article exists as part of the online archive for HuffPost India, which closed in 2020. Some features are no longer enabled. If you have questions or concerns about this article, please contact indiasupport@huffpost.com.

Call Drops: TRAI Asks Telecoms To Compensate Consumers By 1 Rupee For Call Drops From Jan 1

Telecoms Will Have To Pay Consumers For Call Drops From January 1: TRAI
Young woman talking on phoen
Brad Wilson via Getty Images
Young woman talking on phoen

NEW DELHI -- Sectoral regulator TRAI on Friday made it mandatory for telecom operators to compensate consumers by one rupee for call drops with effect from January 1, 2016.

The compensation will, however, be limited to three dropped calls in a day, Telecom Regulatory Authority of India (TRAI) said in a statement on Friday.

TRAI said a telecom operator should send a message through SMS or USSD to the calling customer within four hours of the occurrence of call drop and the details of amount credited in his account. For post paid customers, the details of the credit should be provided in the next bill.

The regulator said it is of the view that the mandated regime would provide relief to the customers from the menace of call drops to some extent and spur service providers to improve quality of service.

TRAI said it will keep a close watch on the implementation of the mandate as well as the measures being initiated by service providers to minimise the problem of dropped calls and may undertake a review after six months.

Contact HuffPost India

Close
This article exists as part of the online archive for HuffPost India, which closed in 2020. Some features are no longer enabled. If you have questions or concerns about this article, please contact indiasupport@huffpost.com.